The brand new NextivaONE enterprise telephone system looks like it’s rather more than one other enterprise telephone system. And Nextiva says it’s positively not simply one other CRM platform.
It completely is a telephone system, nevertheless. And it does carry out as a CRM. However it additionally works as a staff collaboration app with options that virtually any small enterprise staff would discover meets or exceeds its wants.
As Nextiva releases this new resolution for small companies, it says NextivaONE actually will reduce down on the variety of separate apps your organization makes use of to get its work finished, particularly with communications.
“From the start, Nextiva’s imaginative and prescient has been to energy human connections,” Tomas Gorny, the founder and CEO of Nextiva, says on the brand new product launch. “With our newest innovation, we’re serving to companies remodel with significant conversations that construct robust and lasting relationships with clients. Our purpose is to assist our clients have nice conversations, effortlessly.”
NextivaONE Enterprise Cellphone System Debuts
NextivaONE appears to be like like rather more than simply one other enterprise telephone resolution or one other collaboration app.
Small Enterprise Developments spoke with one of many designers of NextivaONE simply earlier than it launched. Ray Harker, the Senior Managing Director for Product Design at Nextiva, says, “It grew to become particularly evident throughout the COVID period that individuals had been working at dwelling. They usually had loads of purposes to cope with.
“The issue straight out of the gate they had been are attempting to resolve has to do with bringing exterior communication collectively. And the variety of purposes that individuals have to navigate by way of. They had been on the lookout for one utility to do all of it.”
So, NextivaONE addressed that comparatively new want for companies by bringing collectively its telephone system with a staff collaboration resolution.
However it’s not merely bridging these two features. It’s making them smarter with enhanced options. Right here’s the way it handles interactions together with your clients:
- Threaded conversations: When a buyer calls your small business for the primary time, one in every of your organization’s representatives basically begins the ceaselessly dialog with that particular person. Notes from the dialog are saved for the following time they contact you. NextivaONE will even allow you to gauge the sentiment of that buyer and set their communication preferences for the long run, be it a name, a textual content message, or e-mail.
- Group administration and name routing: If a buyer wants the assistance of a selected staff member, NextivaONE permits these earlier conversations (and any notes your staff has already collected on a buyer) get moved to the one that’ll assist them finest.
- Tagged conversations: If your organization begins getting calls a few product problem and even simply to inform you how a lot they get pleasure from a services or products you’re providing, NextivaONE lets you tag and arrange these conversations.
- Buyer surveys: Get suggestions out of your clients utilizing a survey device constructed into NextivaONE. Sometimes, you’d should depend on a separate, third-party app to do this after which spend the money and time integrating the info you gather into one other app.
NextivaONE doesn’t abandon the features you come to count on from a enterprise telephone system both. It’s not only a conventional telephone system although. It provides issues like:
- Limitless calling
- Name routing
- Native and toll-free numbers
- Superior voicemail
- SMS/MMS
NextivaONE as a Group Collaboration App
All these features of a enterprise telephone are perfect for nearly any small enterprise. However usually a telephone system works independently of your staff members. NextivaONE principally ties in your work and staff members to the telephone system. That turns it right into a centralized communication middle, actually, to your small enterprise.
And it’s obtained all the info you’ve collected in your clients and their interactions with your small business proper there in entrance of you.
Right here’s a have a look at a few of the options of NextivaONE that you just’re in all probability already utilizing for your small business, however counting on a minimum of another app to do it. These occur proper within the NextivaONE system:
- Voice/video conferencing
- Display sharing
- Prompt messaging
- File sharing
Integrations for NextivaONE
Proper off the bat, NextivaONE integrates with the communication apps you in all probability use most already, like Gmail and Outlook, locations you presently retailer contacts. That might be the most important hurdle to integrating a brand new telephone or messaging system at your small business.
Harker tells Small Enterprise Developments that extra integrations are deliberate with NextivaONE sooner or later, too.
Massive Variations
There are some massive variations that separate this product from the pack. Harker factors out one massive one which helps small enterprise.
“Right here’s an instance. The information space is somewhat particular,” he says. “ Any communication both inbound or outbound is captured in a central repository.”
Even video conferences that happen wind up on this central location. The knowledge will get categorized and put into sure information so it’s straightforward to search out and use. You may pull up one in every of these information in a staff or one-on-one assembly.
Pricing and Availability of NextivaONE
NextivaONE is now the usual product the corporate is providing new clients. Pricing tiers are based mostly on how a lot your small business would use it.
The Important plan begins at $18.95 a month per person and contains:
- Limitless VOIP calling
- Limitless web fax
- Free native and toll-free numbers
- Full-time buyer assist
On the Skilled tier, the $22.95 a month per person contains all the things from the Important plan but additionally contains enhanced buyer communications and staff collaboration. Companies additionally get:
- Limitless audio and video conferences
- Enterprise textual content messaging
- Group collaboration instruments
The highest stage for NextivaONE, the Enterprise resolution, begins at $32.95 and provides in options like:
- Name recording
- Voice analytics
- Convention recording
- Microsoft and Salesforce integrations
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Picture: Nextiva
