Thursday, November 30, 2023
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Proudly owning the Expertise – Cisco Blogs

Whereas touring to Vegas for Companion Summit 2022, I had just a few ideas of what I believed I’d hear in keynotes and breakout classes primarily based on conversations with senior management.  At that time I didn’t know one single line might so completely wrap up what I really feel this 12 months is all about.

“Collectively, we personal our buyer’s expertise.”
Thimaya Subaiya, Cisco Chief Buyer Expertise Officer

Our theme in Americas Distribution, Fueling Companion Success, hasn’t modified. It hasn’t and received’t change as a result of that’s why we’re right here. However with a purpose to really gas accomplice success, we have to be buyer expertise centered. Every little thing that was so flawlessly shared at Companion Summit pivots round this central message.

I do know you’ve in all probability seen many glorious blogs, articles, social posts, and even reviewed what was shared by going to the accomplice launch expertise, so I received’t reinvent the wheel there, however I’d like to spotlight just a few issues that match up with our Americas Distribution pillars for fiscal 12 months 2023.

Pillar: Folks and Tradition

Chuck Robbins in his keynote deal with shared, “Simplify every part, supply alternative, ship superb experiences.” On this hyper-speed, multi-device, hybrid world we dwell in, to present prospects the perfect expertise we have to proceed investing in Managed Providers, Cisco+, and different applications like Companion Lifecycle Providers. By offering our companions with options and decisions, we’re serving to to simplify not solely their shopping for expertise however the person expertise too.

Pillar: Alignment

We all know the longer term is hybrid. We have now been working towards a hybrid working, dwelling, and neighborhood expertise for years earlier than the pandemic required it of us. Within the enterprise world, we all know our prospects are rethinking how they work and the first areas for this evolution are: IT, human assets, and services. Jeetu Patel, EVP and GM, Safety and Functions shared with the viewers, “98 p.c of conferences sooner or later may have at the least one participant who received’t be in the identical bodily area as everybody else.”  How our prospects wish to expertise life has modified and we’re right here to make these modifications a actuality.

Pillar: Enhanced Distributor and Companion Expertise

Jeff Sharritts, the brand new EVP, Chief Buyer and Companion Officer, shared his give attention to you and your companions. He desires us to have daring ambition, dedication, and responsiveness. Which means we’re assembly our prospects the place they’re of their digital transformation by providing them extra alternative and adaptability, redefining what successful means via realizing when prospects win, all of us win, and bettering our promoting and accomplice expertise by decreasing complexity and dealing to make it simpler to do enterprise with Cisco.

2T Development and Gross sales

I saved the perfect for final, and I don’t assume anybody might’ve mentioned it higher than Fran Katsoudas, EVP and Chief Folks, Coverage, and Objective Officer. “As a enterprise, our alternative will not be between pursuing income or positively impacting communities. Purposeful partnership is nice for the world and for enterprise.” We wish our companions to see elevated progress and gross sales, however we additionally need them to see all of the unbelievable issues they’re doing for the communities, individuals, and cultures round them.

I hope you loved Companion Summit this 12 months and sit up for seeing you subsequent 12 months, in individual, in Miami on November 7-9, 2023. Our dedication to proudly owning the shopper expertise, collectively, won’t solely strengthen our purpose of Fueling Companion Success, however may also enable you, our distributors, see a larger degree of accomplishment as nicely.


See what was shared within the keynotes and breakout classes right here on the
Cisco Companion Launch Expertise! 


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